Refund/Return policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@laparrajewels.com .
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@laparrajewels.com .
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@laparrajewels.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Please note that there are no refunds or exchanges for commissioned bespoke pieces, engagement rings or wedding bands. However, if the item is found to be faulty, LaParra Jewels reserves the right to repair the item first or re-make the item for you.
The cost of return postage is covered by the customer.
HOW TO MAKE A RETURN
- Safely package up your item using the original packaging and box, and write your Return Authorisation Number clearly on the front of the packaging.
- Make sure you include the following paperwork:
- Your original purchase receipt
- Copy of your email of confirmed return by LaParra Jewels Ltd.
- Send your return to the address below. We advise that you send your return through a tracked and insured delivery service such as Royal Mail Special Delivery, as we do not accept responsibility for items lost or stolen in transit.
- Your refund will be issued within 3-5 days of your item being received at our showroom. The full amount of goods purchased will be returned to the same payment method used to make your original purchase. If there are any problems with your refund, we will contact you directly.
- PLEASE SEND RETURNS TO:
LaParra Jewels Ltd.
JeDeCo, unit 1.10, first floor
Southbank, London
SE1 9PH
EXCHANGES
Exchanges are possible within 30 days of original purchase, and only if products are available. Exchanges will be dispatched once the returned item has been received in the appropriate condition. Please note that there are no exchanges for made to order items (bespoke commissions, wedding and engagement rings)Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.